POSITION: Full Time
DEPARTMENT: DAN Information & Emergency Hotline
SUPERVISORY RESPONSIBILITIES: None
REPORTS TO: DAN Hotline Manager
Participate in the activities of Divers Alert Network involved in providing information services to laypeople, dive professionals, and healthcare professionals. The DAN Medic supports DAN’s mission-critical work, responding to non-emergency inquiries and emergency calls from divers, healthcare professionals, and non-divers. The position also involves properly documenting all inquiries and detailed follow-ups for the compilation, verification, and consolidation of data, generally for in-house use in responding to requests for information, research and publication. There are also a variety of duties incidental to writing articles and social media posts, helping with referral database maintenance, and attending meetings essential for quality assurance and quality Improvement as well as continuing education. A large part of the job requires substantial amounts of time discussing issues of safety and health for diving and travel over the telephone or by email during regular office hours as well as on scheduled days on weekends and after-hours shifts.
In order to cover a 24/7 emergency line service, the medical services department often works irregular hours, nights, and weekends.
- Currently, regular office hours are from 7:00 a.m. to 5:00 p.m.
- Irregular shifts range from 12-hour shifts during weekday evenings to shifts on weekends.
- Other schedules may involve partial-day shifts.
On average, you will work 45 hours per week.
- Changes in schedule are possible, as workload demands constant evaluation and adjustment.
- Work schedules and schedule changes are set by medical services management in consultation with DAN HR.
