Yes, only for third-party liability. Business interruption and forensic costs are not covered. Claims for third-party data loss and privacy breaches are included.

Yes, up to R250,000 for legal representation in enquiries like those from the POPIA regulator.

The policy automatically renews each year with the same terms and conditions, unless there is a claim or the business no longer meets the qualifying criteria. An inflationary increase in the premium may be applied with 30 days’ notice. The insured must confirm that they still meet the SureThing requirements.

No, commercial crime and staff theft are considered first-party losses suffered by the business and are not covered by the SureThing policy.

No, our policy does not cover first-party losses. It only covers liability to third parties arising from wrongful acts.

Currently, liability insurance is only available within South Africa. 

We will assist you with the claims process.  Your insurer will need as much information about your claim as possible to assess your claim in accordance with your policy terms.  Insurers will typically make an initial assessment of your claim within 10 days.

However, urgent claims can be assessed in a shorter timeframe. More information on the claims process is available here.

In order to make a claim (or report a circumstance which may lead to a claim), you will need to complete a claims form, that can be found here.

Once completed please send it by email to: info@bi-me.co.za and we’ll manage the process directly with your insurer.

Let’s first go over the correct terminology. A claim is generally defined as another party making a threat or demand against you which seeks compensation for negligence or your alleged wrongful actions. It will include written demands, any court documents served on.  When you hold a business insurance pack, a claim will also arise when an insured event occurs causing loss (i.e. a fire or theft).

A circumstance generally occurs before a formal claim is made, where a reasonable person in your position would know that a claim may arise in the future due to a specific event, act or omission having occurred. If this sounds like it’s happening to you, report it ASAP by completing a claim form and sending it by email to: info@bi-me.co.za

Yes, you can cancel your policy at any time although you should think carefully before you do. Depending on the type of policy you hold it may be that you need a policy at the time the claim is made against you (not when the actual work was done).

Because we can’t predict when or if these claims will happen, it’s a good idea to always have a cover. Most retirees even have cover long after the work is done! If you have to cancel your policy we do require written notice. Cancellations can be done by emailing us at info@bi-me.co.za or by calling us, after which we will send you an email requiring a confirmatory response. Don’t forget to include your policy number and the date when you’d like the cancellation to take place.

Your insurer will retain a proportion of the premium, calculated pro-rata as at the cancellation date (to cover the period in which the insurer has been at risk). There may also be associated fees, charges and minimum amounts otherwise payable. You should consider your individual policy wording.